Skip to content

FAQ

Orders

Made To Order

Order as seen, with no personalization:

If you would like the garment just as you see on our website without any personalization, you may add it to your shopping cart and check out. For a case of the ivory blazer that is shown with two different button styles, please put a note in your order to specify which buttons you choose. If we do not receive specific feedback, you will receive the buttons that are the closest match to the fabric, so the ivory mother of pearl buttons would be chosen in that example.

Order with personalization:

If you would like to personalize your garments, please send us a message. We will send you a document to review the personalization options, as well as set up a time to speak to a stylist by phone or video to review the options, answer questions, receive advice and to finalize your order.

Made-to-Order items are made just for you, and will arrive within 6-8 weeks. We will communicate via email with your order confirmation and shipping notifications.

Ready To Wear

Ready-to-Wear is a fashion industry term that means it has already been made and is ready to buy, not made-to-order. It has been produced ahead of time and is stocked with various sizes, available immediately (until the inventory runs out.)

Ready to wear items such as our silk blouses have a standard ordering process. You may place your order through our website, and we will communicate via email with your order confirmation and shipping notification.

Ready-to-Wear items that are in stock will arrive within 7-10 days.

**To our VIP early adopter clients: Please note that orders taken for the private soft launch of our first collection in summer 2021 are a pre-order, and therefore will take 6-8 weeks.**

Personalization

We are still building our site, and while all the details take time, we have a temporary solution for sharing all the personalization options. We have created a document which we will email you upon request. Also, to accompany this document we invite you to set up a phone or video call with a stylist so that you can review the options that suit you best.

Jackets: We recommend trying on any jacket in your wardrobe (however a blazer will be most helpful) and looking at where the jacket hem falls on your body. Using a tape measure, measure from the neck down to the hem along the center back seam. This measurement is the jacket length. Next, decide if that is the length that you would like, or if you would prefer it shorter or longer. We will send you a measurement guide by email upon request (until we have it up on our website, in the near future). We have several options for jacket length!

Ankle Pants: Please try on a pair of pants that are slim at the lower leg. Try them on with a variety of shoes you might like, such as heels, booties, flats and/ or sneakers. Measure the pants along the inseam from the intersection of the seams at the top of the inner thigh, down to the hem. Adjust this measurement to your desired length. We are offering 6 different options for length, and we will email you a guide to see all of our length options. We also invite you to schedule a phone or video call with a stylist to help.

Trousers: Please try on a pair of trousers, as well as your desired shoes for the heel height that you prefer. Measure the trousers along the inseam from the intersection of the seams at the top of the inner thigh, down to the hem. Adjust this measurement to your desired length. We are offering 6 different options for length, including unhemmed, in case you choose to have them hemmed at a tailor to get it exactly where you’d like. We will email you a guide to see all of our length options.

Styling

Yes! We would love to help you with your decision, so please feel free to schedule a phone or video call, and we will review the options together and help you confirm your choices.

Styling tips are one of our sweet spots!  Imagine that the solid outfit is the blank canvas.  It’s the accessories that are the paint!  Try any of the following accessory ideas with a full solid look:


- Animal print such as snake or leopard

- Metallic pewter, silver, gold or rose gold

- Another neutral for shoes and belt, for example cognac brown leather looks very sophisticated with all navy

- Color!  Add a power move with red or burgundy.

- Pattern: a printed scarf accessory or printed shoe can totally change the look.  Add a belt that pulls out one of the colors in the print. Remember: the accessories don’t have to “match” the clothes; instead choose pieces that match each other.

We are happy to share some styling tips about choosing your lengths!

Trouser: We always recommend to wear your trousers as long as you can. It's best to select your preferred heel height and plan your trouser length for that height. The most flattering trouser length is when the hem hits the top of your foot and covers about half your heel- long enough to extend the length of your legs but not so long that they'll get dirty on the ground (or cause a hazard when walking!)

Ankle Pant: We have designed our ankle pant to be long enough to gently graze over a short bootie, because it's never flattering to have a break in the line between the two. We love the versatility that the ankle pant provides, of switching between heels and flats.

Blazer: For the right jacket body length, it is not just a matter of height and proportion, but also a style preference! A long jacket can act as a duster and provide an elongated line. A short jacket will give a totally different look, and will pair greatly with dresses (coming soon!), or with pants as well. One consideration is whether you prefer to de-emphasize any part of your figure, such as the hips, in which case you could go for a longer line jacket. Another consideration is how you will style it. With a half-tucked blouse underneath, perhaps you want the jacket just a little longer than the hem of the blouse.

Sleeve: For blazers we recommend choosing a sleeve length that reaches your wrist. A bracelet length may be perfect for a woman with short arms-- you know who you are if you're always having your sleeves tailored. And for an average or tall gal, the bracelet length can be chic for showing off your wrist jewelry. Just keep in mind how you'll style it, because a blouse or sweater layered underneath will be longer on your arm than the sleeve of the jacket.

Fabric Content and Care

Wool

Yes, absolutely! We’ve heard that several times, and we would like to change your impression of wool! Certainly, heavy wools and wool flannels are options for cold weather, and decades back they were not always the most comfortable. However, Midnight Oil uses wools which are a year-round weight, smooth, refined and which have an elegant drape and soft touch. Most of our wools also have some stretch for comfort, wrinkle-resistance and structure to hold a flattering shape. Our wools come directly from historic mills in Italy, which have been suppliers to the menswear suiting industry for centuries. Good quality mens' suiting is most often crafted from wool. In womenswear most suiting is made from synthetic fabric, such as polyester. At Midnight Oil we prefer to minimize our use of synthetics and we prioritize natural fibers.

It is recommended to simply hang your suiting with plenty of space for the natural fibers to air out and breathe. Be sure they are not stored in plastic garment bags. For cleaning we recommend dry clean only, however, it is best to dry clean only once or twice per year. In between, you can touch up the garments with a steamer. If you soil your garments with dirt or spills, it is recommended to have them dry cleaned as soon as possible. If you do tend to dry clean your suiting garments, we recommend to have the full suit dry cleaned together, in order to preserve the color match of both pieces, in case over time one piece begins to fade slightly (in which case your suiting pieces would no longer match.)

Silk

Yes! Our blouse is made of a washed silk charmeuse. Silk charmeuse is a fabric that is constructed in a satin weave, in order to give it shine. Our silk charmeuse has gone through a finishing process called washing, before it is cut and sewn into our blouses. The washing helps to slightly reduce the shine and provides more body and softness to the fabric.

Dry clean is recommended for best results, so that is the label that we have attached to our silk garments.

However, many websites and blogs provide advice about hand-washing silks at home. There are even good quality silk detergents that smell wonderful. If you decide to try washing your silk blouse at home, we are happy to share the instructions that we have seen. However we advise that you proceed at your own risk. We are not responsible for flaws that arise out of washing your silk.

The instructions that we have read are to fill a wash bin with cool water and add a small amount of delicate silk wash detergent to make it sudsy.

Then immerse the blouse and mix gently with your hands.

Holding the blouse carefully out of the bin, replace the bin water with fresh, cool water, and rinse the detergent out of the blouse.

Then carefully lay out the wet blouse in a clean towel and gently roll the towel with the blouse, in order to remove the excess water.

Hang to dry, then gently steam or press with a clean iron on a silk setting.

If pressing, a press cloth will add an additional layer of protection between the iron and the blouse.

Do not ever wring the wet fabric.

Do not leave the blouse in the water basin for more than 10 minutes or so.

Do not expose the fabric to direct sunlight.

Do not place the blouse in the dryer.

The silk may have a slightly different look to it after having been hand washed, such as a “washed” look, slightly less saturated in color and with a soft rumple to the texture. These characteristics are no less beautiful! But, it is because they are slightly different from the original appearance of the blouse, and also excessive washing could cause shrinking, that we recommend dry cleaning for consistency.

Hangers

For blazers we recommend a hanger that is made for jackets, which will help hold the shape of the neck and shoulders. However, depending on the frame of your figure, choose the right size hanger for you. A hanger that is significantly too large for your blazer could potentially misshape the shoulders and add bumps to the jacket biceps.

For pants we prefer to use a skirt hanger with clips to hang the pants from the waistband. This will help avoid any creasing at the knee.

For blouses, we always recommend a thin velvet hanger, especially the type without a bar across the bottom, which are smaller. As with the jackets, be sure that your hanger is not too large for the shoulders of your blouse, and therefore will not cause the silk to form an odd shape at the top of the sleeve.

Eco-Conscious Awareness

At Midnight Oil we strive to provide high quality, functional and beautiful clothing to help improve the lives of all involved: the customers, the company and our partners, too. We greatly value our clients and all the talented artisans and vendors who contribute to crafting our products, not to mention our precious Mother Earth, which we never take for granted. We will do our best along this journey at Midnight Oil, to manufacture with integrity.

Returns

Please visit our Returns page here

Questions

For further questions, please send us an email at Support@MidnightOil.shop!